Terms & Info
Return and Refund Policy
At Dabdock, all of our products are custom-made and crafted specifically to order, which means we are unable to accept returns or offer exchanges. Due to the personalized nature of our items, they cannot be restocked or resold once made.
Order Cancellations and Refunds We do not issue refunds once 24 hours have passed from the time of your order. After this time, your order will have already entered production, and we will be unable to cancel or modify it.
Damages and Issues Please inspect your order upon receiving it and contact us immediately at dabcorpxyz@gmail.com if you notice any damage or receive the wrong item. We are happy to assess any issues and work with you to find a solution.
For any further questions or concerns, feel free to reach out to us at dabcorpxyz@gmail.com. We're here to help!
Shipping Policy
At Dabdock, all of our products are custom-made to order. We do not keep stock of any items, which means every product you purchase is handcrafted specifically for you. Due to the nature of our process, we do not offer same-day or next-day shipping.
Our default shipping profile is 2-5 days, but please note that this refers to the shipping time once your order has been processed. Order processing may take additional time depending on our order queue. While we strive to have most orders completed within the 2-5 day time frame, there may be instances where processing takes up to 2 weeks during periods of high demand.
We take great care to ensure each product meets our high standards, which means every piece is meticulously crafted in-house in Baltimore, Maryland. If there are any unexpected delays, we will notify you promptly.
Important Notes:
- No Cancellations or Refunds After 24 Hours: Once 24 hours have passed since placing your order, we cannot offer refunds or cancellations. This is because we begin processing your custom order shortly after it is placed. No exceptions.
- We offer free shipping on all domestic (US) orders.
- All orders are shipped in plain, discreet packaging to protect your privacy.
Thank you for your understanding and patience as we create your custom-made product.
Trade name: Dabdock
Email: dabcorpxyz@gmail.com
Instagram: https://instagram.com/dabdock